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partners@asteroidtraveler.comFrequently Asked Questions
How do I file a claim?
For any claim or emergency, contact our MDabroad team immediately at emergency@asteroidtraveler.com or by phone. We'll guide you through the process and handle the paperwork directly.
What should I do if I have a medical emergency abroad?
Call our 24/7 emergency line immediately. Our team can arrange direct hospital payment, find English-speaking doctors, and coordinate care. This is what we're here for — don't wait to ask for help.
How quickly do I get paid for a flight delay?
Parametric flight delay claims are automatic — no forms needed. If your flight is delayed 2+ hours, the payout hits your account within 24 hours, typically much faster.
Can I get coverage for adventure activities?
Yes. We cover 162 countries and include adventure activities like hiking, diving, and skiing — areas many insurers exclude. Check your plan details or ask our team for clarification.
Do you offer coverage for pre-existing conditions?
We evaluate pre-existing conditions on a case-by-case basis. Contact us for a quote with your health details, and we'll let you know if we can cover you.